Refund policy

Returns & Exchanges Policy

• We offer a 14-day warranty for manufacturing defects or major damage.
• The warranty does not cover:
  • Minor variations in colour or design
  • Packaging damage
  • Wear and tear caused after delivery
• Return Process:
  1. Contact us at create5collectibles@gmail.com with photos of the issue within 14 days of receiving the product.
  2. Products must be unused, in original packaging, and returned to our designated location.
  3. Customers bear the cost of returning the product. We cover shipping fees for replacements only.
  4. We only provide after-sales service for purchases made directly from our website.

 

Refund Policy

• Refunds are only granted if:
  • The product is out of stock due to supplier shortage or cancellation.
• Refunds are not provided for:
  • Change of mind
  • Order cancellations by the customer

  • Delays in the expected delivery date caused by the manufacturer or external circumstances beyond our control